1. Cancellation Motel Rooms & Caravan Park
If cancelling a motel room, and you have booked via a third party, i.e bookink.com, wotif, hotel.com, expedia etc you will need to cancel your room with the third party directly not with the hotel.
If you have booked via our website or over the phone, you will have upto 24hrs prior to your arrival to cancel your accommodation without fees. After 24hrs accommodation in full will be taken, unless there are special circumstances around your cancellation under 24hrs.
If cancelling for the caravan park, you have upto 24 hrs prior to your arrival to cancel with out incurring fees. Full payment will be taken under 24hrs from you arrival unless there are special circumstances around your cancellation at such short notice.
2. Information about the Motel and Caravan Park
Pets walking around the tourist park.
We know your pets are well behaved, and do try to contain their excitement whilst on holidays with you, so please help your pets out by following some of our simple rules.
Please keep them on leashes at all times in the park (not everyone you meet is a pet lover, and sometimes other pets may not be as socially outgoing as yours) this way everyone is happy.
Please do not take them for a swim in the billabong, as this means they are off lead, and the fish don’t like it.
Please do not take them into the swimming pool area, if your pets are not happy on the outside of the pool fence watching you, then you may need to get yourselves a paddling pool for your travels.
You are more than welcome to bring your pets up to the outside restaurant area, just dont bring them into the undercover area. And yes not everyone likes your pet drooling at them at their table whilst they are trying to eat their meals, so please keep on short lead near you when dinning.
IF YOU HAVE BOOKED ONE OF OUR PET FRIENDLY ROOMS. Please help our housekeepers out and keep them off the bed, this way you will avoid the extra cleaning charge. Please do not feed your pet inside the rooms, and if they have had an accident in the night whilst you were sleeping, please DO NOT use our towels, bathmats etc to clean it up and leave for housekeepers to find.
General rules of the Motel and Caravan Park
Please read the pool signs at the pool. This way you will not be embaressed when asked why there is glass inside the pool area.
If you take chairs from outside of your rooms to sit in the lovely green spaces at the park, please ensure you take them back to your rooms when finished, this way we do not find random chairs all over the park.
If you are not feeling well when travelling, please be mindful of those around you, so that means swimming pool, camp kitchen and restaurant areas, which are all public spaces.
IF YOU HAVE A QUESTION OR YOU NEED SOMETHING.
Feel free to ask any of our friendly housekeeping staff, maintenance staff, bar staff or reception staff and they will do there best to see to your specific need or question. If they are unable to answer your question or get you what you need they will refer your request to management.
SERVICING OF ROOMS.
Our motel rooms are not serviced on a daily basis, as most travellers are here for between 1 to 3 days. If staying for 7 nights you will receive a midstay service.
If you need any extra tea/coffee, milk etc please ask housekeeping that are on shift at rooms until at least 12 noon. We do recommend placing your towels outside your room to allow them to dry quickly for you (as the temperature is quite constant) Please do not use the room towels to go swimming at the thermal pools, as this damages our towels and will incure costs to you for the damage.
GUEST AMENITIES
GUEST LAUNDRY: is located opposite the main ablution block in the caravan park (at the end of block 1 for motel rooms) The laundry has 4 washing machines and 2 dryers. All machines are coin operated and will take $2 and $1 coins. The machines are marked with the amount and what coins on them. Washing poweder can be purchased at reception if needed. Coins can be obtained at reception when open, and bar area when open.
Swimming Pool: This area does not close, so if swimming at night, please be mindful of guests staying in motel rooms. No glass or pets in the swimming pool area.
RECEPTION Onsite: Dry season hours from 10:30am to 5pm, Wet season motel check ins will be done remotely via codes for secure lock box from 1pm.
RESERVATIONS: open daily from 9am (NT time) to 5pm (NT time)
All rooms contain satelite TV so you will get Free to Air channels. There is no WIFI in the rooms currently, so you will not be able to access Netflix or Stan etc unless you have a modem of your own. If you are unable to operate the satelite TV system please ask one of our staff to assist you, before 5pm.
There is no publicly available WIFI at the establishment, so please ensure you have your own capabilities to access WIFI from phones or own modems.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.